Monday, June 27, 2011

Attaching Email Screenshots with Service Manager

I am not sure if many people realize this until SCSM is actually installed. But the SCSM out-of-the-box email solution will automatically attach pictures in the body of an email to an incident. I have had people ask me in the past if this is possible, and I would always say, "probably, but it isn't native."

This feature is not available with the Exchange connector, so you might want to use both solutions.

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